This Data Processing Agreement (“DPA”) constitutes a legal agreement between you or your organisation (“Customer”) and LEAD Training and Consulting Limited (company number: 07173622) (“Mind Magic Diagnostic, “We”, “Us” and “Our”) with respect to the terms governing the Processing of Personal Data under the Mind Magic Diagnostic contract (the “Agreement”). This DPA is an amendment to the Agreement and is effective from midnight at the start of 25 May 2018 (the “Variation Date”)

Any terms not explicitly defined in this DPA have the meaning set forth in the Agreement, unless otherwise stated.

1. Definitions

“Data Protection Law” means GDPR unless and until GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK; and (iii) any successor legislation to the GDPR. The terms “Data Controller”, “Data Processor”, “Data Subject”, “Personal Data”, “Process” and “Processing” have the meanings set out in the Data Protection Law.

“GDPR” means the General Data Protection Regulation (EU) 2016/679a.

2. Details of Processing

2.1 Roles of the Parties.

Each Party shall comply with applicable requirements of the Data Protection Law. This paragraph is in addition to and does not replace a Party’s obligations under the Data Protection Law.

The Parties acknowledge and agree that with regard to the Processing of Personal Data, the Customer is the Data Controller, Mind Magic Diagnostic is the Data Processor and that Mind Magic Diagnostic will engage sub-processors pursuant to the requirements set forth in section 4.6 below. Where Mind Magic Diagnostic Content forms part of the services, Mind Magic Diagnostic will be joint Data Controller with the Customer in order for Us to determine training outcomes and retain records of Mind Magic Diagnostic certifications. Mind Magic Diagnostic analyse learning content and system usage, and further Process the Personal Data of Authorised Users in order to improve Mind Magic Diagnostics products are services and respond to evaluation comments and support queries.

2.2 The purpose of Processing by Mind Magic Diagnostic, the duration of the Processing and the types of Personal Data and categories of Data Subject are set out below:

Purpose of Processing.

Personal Data will be Processed for purposes of providing the Services set out and otherwise agreed upon in the Agreement. Typically, this will be the provision of learning and development software and online training courses and support services to the Customer.

Categories of Data Subjects.

Authorised Users of the Customer (employees, customers, partners or any other authorised user as defined by the Customer).

Types of Personal Data.

Contact information, ultimately determined by the Customer at its discretion. Common information includes name, email, company, job title, application usage information, or any other electronic data received during the usage of the services.

Duration of Processing.

Personal Data will be processed for the duration stipulated within the Agreement. Where Services include Mind Magic Diagnostic Content Mind Magic Diagnostic will retain relevant Personal Data beyond the termination of the Agreement ad infinitum, under Our commitment to lifelong learning, enabling us to provide factual information on what a learner has studied and achieved, i.e. name, courses studies, CPD gained, test results etc. This is in line with JISC best practice and Guidance on Managing Student Records.

3. Customer Obligations

3.1 Customer Personal Data.

The Customer’s instructions to Mind Magic Diagnostic for Processing any Personal Data shall comply with the Data Protection Law. The Customer will ensure that any Personal Data provided by Customer or Customer’s Authorised Users to Mind Magic Diagnostic will not violate the Data Protection Law. If the Customer finds out it is carrying out activities contrary to the Data Protection Law, it will immediately notify Mind Magic Diagnostic.

4. Mind Magic Diagnostic’s Obligations

4.1 Instructions.

Where the Customer is sole Data Controller, Mind Magic Diagnostic is instructed to Process Personal Data only for the purposes of providing the data Processing services set out within the scope of the Agreement. Mind Magic Diagnostic will only process Personal Data on the written instructions of the Customer. If Mind Magic Diagnostic is required by any applicable laws to process Personal Data it shall, to the extent legally permitted, notify the Customer before doing so.

If Mind Magic Diagnostic considers an instruction from the Customer to be in violation of the Data Protection Law, Mind Magic Diagnostic shall immediately inform the Customer about this.

4.2 Confidentiality.

Mind Magic Diagnostic shall keep Personal Data confidential and will ensure that persons authorised to process the Personal Data have completed relevant training, committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

4.3 Security.

Mind Magic Diagnostic will maintain appropriate organisational and technical security measures to prevent the Personal Data being accidentally lost, destroyed or damaged, processed unlawfully or on an unauthorised basis , appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected.

Mind Magic Diagnostic will be responsible for the sufficiency of the security, privacy, and confidentiality safeguards of all Mind Magic Diagnostic personnel with respect to Customer Personal Data.

4.4 Data Breach.

Mind Magic Diagnostic will without undue delay of a Personal Data breach (which has the meaning given to it in the Data Protection Law) notify the Customer about any suspicion or finding of breach of security that results in accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed by the Processor under the Agreement.

4.5 Data Subject Requests.

Mind Magic Diagnostic will provide reasonable assistance, including by appropriate technical and organisational measures and taking into account the nature of the Processing, to enable Customer to respond to any request from a Data Subject. If such request is made directly to Mind Magic Diagnostic, We will promptly inform Customer and will advise the Data Subject to submit their request to the Customer.

4.6 Sub-processors.

Mind Magic Diagnostic shall be entitled to engage sub-processors to fulfil its obligations in the Agreement only with the Customer’s written consent. For these purposes, the Customer consents to the engagement as sub-processors of Mind Magic Diagnostic’s affiliated companies and the third parties listed in Exhibit A. For the avoidance of doubt, the above authorisation constitutes the Customer’s prior written consent to the sub-processing by Mind Magic Diagnostic for purposes of the Data Protection Law.

Where We engage sub-processors, the sub-processing shall be carried out in accordance with the Data Protection Law and with at least the same level of protection for the Processing of Personal Data as the Mind Magic Diagnostic under this DPA.

5. Transfer

Mind Magic Diagnostic shall not transfer Personal Data outside of the European Economic Area without the prior written consent of the Customer and Mind Magic Diagnostic shall ensure that the transfer is made in accordance with the Data Protection Law and that the organisations to which the Personal Data is transferred ensure an adequate level of protection.

6. Destruction of Personal Data

At the written direction of the Customer, where the Customer is sole Data Controller, Mind Magic Diagnostic shall delete or return Personal Data to the Customer on termination of the Agreement unless Mind Magic Diagnostic is required by law to store the Personal Data.

7. Audits

Mind Magic Diagnostic shall maintain complete and accurate records and information to demonstrate its compliance with this DPA. Upon written consent and within a reasonable time period, in order to ensure Mind Magic Diagnostic complies with this DPA, the Customer has the right from time-to-time to but not more than once in any year to: (i) request information from the Mind Magic Diagnostic; and (ii) appoint an independent third-party consultant to conduct an onsite inspection.

In the event of the above Mind Magic Diagnostic shall provide the Customer with all information necessary for such audit, provided such information is within Mind Magic Diagnostic’s control and is not precluded from disclosing it by applicable law, a duty of confidentiality, or any other obligation owed to a third party.

Furthermore, the Customer agrees that any audit will not disrupt normal business operations and any individual – whether employed by the Customer or an independent third-party consultant – is of the required professional qualifications and bound by a duty of confidentiality.

8. General Provisions

This DPA is an amendment to and forms part of the Agreement.

In case of any conflict, this DPA shall take precedence over the regulations of the Agreement. Where individual provisions of this DPA are invalid or unenforceable, the validity and enforceability of the other provisions of this DPA shall not be impacted.

Exhibit A

List of Sub-processors

1&1 Internet Ltd

If you require a signed copy of this agreement, please contact your Account Manager or email